Last updated: May 23, 2026.
This Privacy Policy explains how Big Walnut Works LLC (“Big Walnut Works”, “we”, “us”, “our”) collects, uses, and protects information when you visit bigwalnutworks.com or otherwise communicate with us.
1. Information we collect
Information you give us
When you contact us through the quote form on our website, by email, by phone, or by postal mail, we receive whatever information you choose to include: your name, business name, address, contact details, and the content of your message.
We use reputable third-party service providers to host our website, deliver messages, and protect the site from spam and abuse. These providers process information only as needed to provide their service. Contact-form submissions are delivered to us and are not used for advertising or sold to anyone.
Information collected automatically
Our website is served by Cloudflare. Cloudflare logs limited request data (timestamp, IP address, user agent, referrer, requested URL) for security, abuse prevention, and basic performance metrics. We may enable Cloudflare Web Analytics, which measures page views and load times without using cookies or fingerprinting.
We do not use third-party advertising trackers, cross-site cookies, or behavioral analytics. This website does not respond to the deprecated Do-Not-Track header but does not engage in cross-site tracking that would require such a signal.
2. How we use information
- To respond to inquiries and provide quotes
- To deliver and support services we’ve been engaged to perform
- To comply with legal obligations (tax records, audit response, court orders)
- To protect our website and services from abuse
3. How we share information
We do not sell or rent personal information. We share information only with:
- Service providers who help us operate (hosting, email, accounting, payment processing). Each is bound by their own privacy commitments.
- Legal recipients when required by law, including subpoena, court order, or regulatory request.
- Successors in interest if Big Walnut Works is acquired or restructured. We’ll publish notice of any such change on this page.
4. Data retention
We retain prospect and client communications for as long as needed to deliver services and meet legal/tax record-keeping obligations (generally seven years for federal tax records, longer for contracts). We delete or anonymize unrelated data sooner.
5. Security
We use HTTPS site-wide, modern security headers (HSTS, Content Security Policy, frame denial), and access controls on the systems where we store communications. No method of transmission or storage is perfectly secure; we maintain reasonable safeguards under applicable Ohio and federal law.
6. Your rights
Depending on where you live, you may have rights to access, correct, delete, or port the personal information we hold about you. Ohio residents may also exercise rights under Ohio law where applicable. Email support@bigwalnutworks.com with the subject “Privacy request” and we’ll respond within 30 days. We may need to verify your identity before fulfilling certain requests.
7. Children
This website is not directed to children under 13. We do not knowingly collect personal information from children.
8. Cookies
We do not set first-party tracking cookies. Some functional or security services we use may set a cookie or use browser storage to operate (for example, to tell real visitors from automated bots). These are functional only and are not used for advertising or cross-site tracking. If we enable another feature in the future that requires cookies (for example, a chat widget or a logged-in client area), this page will be updated and notice will be given.
9. International users
This website is operated from the United States. If you access it from outside the United States, you understand that information you submit is transferred to and processed in the United States under U.S. law.
10. Changes
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the current version. Material changes will be highlighted on the home page or by direct notice to active clients.
11. Contact
Privacy questions:
Big Walnut Works LLC
6545 Market Ave N STE 100, Canton, OH 44721
support@bigwalnutworks.com